We are meticulous about everything we do, and it is beyond insulting that you could accuse us of doing "damage" to our own property, in a means to hide your poor quality of product. I have sent them pictures and they continue to disregard my claim. Messages were left without call back, or if he did pick up or return my call I was given various excuses ranging from "Can I call you right back? We do not even shovel the snow off the steps - we use a broom to brush it off. They are circular marks that could not be caused by anything that we could drop on them. My name is [redacted] S. [redacted] and my position is VP of Sales & Marketing of Cambridge Pavers, Inc. With regards to Mr. [redacted]'s complaint. We visited Mr. [redacted]'s driveway at 9:10 AM on April 11, 2016. Driveways. Thank you. Company pays to keep employees, they do not want to retrain. Someone or something was dropped on that product to cause the small voids that are appearing. We do not have toys or anyone rough housing on the steps. Check out the latest Cambridge Pavingstones With ArmorTec reviews & ratings, made by real customers. After so much back and forth with no solution from Cambridge, our contractor offered to come back and remove the bad ones and replace them with pavers that were left over from the orig installation that had saved. The company's filing status is listed as Active and its File Number is 4121268. The stain cannot be removed with water. I contacted the sales rep. from Cambridge pavers ([redacted]) who was immediately defensive & argumentative, not customer friendly, and despite a visit to my house to inspect these Cambridge pavers, insisted the reason the glow in the dark pavers don't glow is because of "Too much tree coverage." If not please provide your contact information so that we can have someone contact you. Cambridge Pavingstone Review. Finally after my wife has contacted upper management have they admitted that there was a prior complaint file and that maybe they will reimburse us for the current bad bull nose pavers, but we will have to pay for the rip out and installation of them. Thank you. The color is montauk blue, a new color offered for 2015. The 2nd had approx. I have sent them pictures and they continue to disregard my claim. The customer's statement which was that :Cambridge is unwilling to return the product or make an effort to fix the problem, what terrible customer service". See reviews, photos, directions, phone numbers and more for Cambridge Pavers locations in North Bergen, NJ. The color Sahara/Chestnut is exactly what we sell on a daily basis. Regardless, the product Mr. [redacted] has looks fine- there is no need for it to be replaced. If you wish, you may update it before sending it.] Since then I have attempted to research other options availableDesired Settlement: I desire to have this product replaced and installed at the expense of Cambridge with a new set of cast blue stone steps, or a refund equivalent to what I paid to purchase and install these steps and I will hire my own contractor to do the work. Additionally, I wish for the Territory Manager in question, [redacted] to go through retraining in customer service and accountability so that future customers do not have to get the run around and brush off the way I have. On a follow up call, he let us know that he had calls out to get these replaced for us. eroma. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. would have to be removed. I have spoken previously to one of the are reps but now no one is answering me at all after numerous attempts. I have repeatedly dealt with there Management only to have them claim that the pavers are not faded. With the first rain, the pavers developed wet stains that wouldn't go away for many days after. Has anyone had a problem with 'efflorescence'? Cambridge received a call/email on 5/2/2014 and Mr. [redacted]’s project was visited twice within two months (June 24, 2014 @ 3:00PM and July 30, 2014 @ 1:45PM). There are tiny bubble marks throughout the steps which we understand to be a natural defect of the pouring process. I don't recommend cambridge. If you have questions, read other homeowners’ reviews or our discussion forum for a second opinion. In fact, we are barely at the home due to our work schedules. Response: At the one end of the pool and in random spots around the pool the pavers take forever to dry and when they do the look stained and discolored, not anything like the rest of the patio. With the first rain, the pavers developed wet stains that wouldn't go away for many days after. Cambridge pavers allow homeowners and businesses to extend their living space to the outdoors with a product that is 100% crafted in America. I purchased 2 skids of Ledgestone Permeable bluestone 3 size pavers. Review: While rebuilding from Superstorm Sandy I redid my driveway with new pavers. I am rejecting this response because: It looked like the color was spray … Cambridge has agreed to replace the chipped pavers, but not the stained ones. I am disgusted with the lack of support from Cambridge for their products - I now understand why most contractors prefer to use Nicolock, and why we had to search high and low for someone to actually install Cambridge stones. 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